My first post so apologies if in wrong section.
I have a few swim lanes. When tasks are overdue, I move tasks out of current swimlane to our last column swim lane. However I want to set a reason for doing that in a custom field.
For example, if task overdue with custom field X Action should be A
IF task overdue with custom field Y Action should be B
Specific example -
if task is overdue and status = new lead, then set reason field unresponsive.
if task is overdue and status = hurdle, then set reason field overdue.
All the tiggers seem to only have the three options:
Any thoughts if this is possible? I looked into flowsana and doesn’t look like that they have that option either.