Service Desk Hub

[Emily_Roman]

Hi @anon83602071, thanks for reaching out!

Adding to what @IvanStaykov mentioned, we have a great article in the Use Cases section of the Asana Guide with more information and all the steps to achive this: Use Cases: IT helpdesk.

Since we’ve launched some updates for Forms recently. I also suggest you to have a look at this announcement in the forum:

Forms are now even more powerful and customisable!

Hi everyone, Just about a year ago, we were introducing Forms in Asana for the very first time and today I’m delighted to announce that we’re adding new features to Forms, making them even more powerful and customisable Available to Premium/Business/Enterprise plan Improved custom field mapping: You can now connect your form questions to specific custom fields in your project. This option also allows you to map the date question in your form to the due date field of the task. [Scr…

I hope this helps!