Service Desk Hub

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Hello!

My team uses several forms to add requests for creative, copywriting, items to be sent out to third parties, etc., and we were wondering if the creation of a “Service Desk” hub was possible instead of having several subtask forms under one task.

Ultimately, we’d like it to look a lot like our internal IT HelpDesk (identifiers blurred/hidden) shown below:

Shared with Zight

Is something like this possible?

Thanks!
Greg

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If you have forms in Asana, you can do two things.

Create one form with options which put the task in one project. If you can create the target department as a drop-down, then you can use Asana Rules to put the task in the right project.

Also you can create multiple projects and forms for each request / department. You can get the Form link and create a Help Desk like the one shown above. You cannot create it with Asana, you can only add the links to the right form. You cannot embed the form yet.

A third option which we use is

  • we have multiple projects with forms
  • we have one project which we call “submission points”
  • each submission point is a task - has a short description and the link to the relevant form is pasted there
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Hi @anon83602071, thanks for reaching out!

Adding to what @IvanStaykov mentioned, we have a great article in the Use Cases section of the Asana Guide with more information and all the steps to achive this: Use Cases: IT helpdesk.

Since we’ve launched some updates for Forms recently. I also suggest you to have a look at this announcement in the forum:

I hope this helps!

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Everything @IvanStaykov said is on point! :muscle::heart_eyes:
Forms are really a game-changer if used properly.

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