OneDrive picker never loads

attachments

#1

Have never been able to get OneDrive attachments to work. Initially sure it was because Asana didn’t support OneDrive for Business (which we used to use).

Either way, we’re now using standard OneDrive via Office 365 and when I click ‘attach via OneDrive’ I get the popup window, am asked to login to OneDrive but I’m then just left hanging with a progress dial spinning endlessly.

FYI I’ve also tried in incognito mode to check it’s not an extension conflict, but get the exact same.

Any ideas?

Thanks.


#2

Hi @Blinkertoon :wave:t3: and so sorry for the trouble!

I suspect this issue might be due to the fact that your browser currently doesn’t allow 3rd party cookies.

Here’s how to enable them in Google Chrome:

  1. At the top right, click the three stacked dots and then Settings.
  2. At the bottom, click Show advanced settings.
  3. In the “Privacy” section, click Content settings.
  4. Use the “Cookies” section to change your settings:
  5. To allow first-party and third-party cookies, choose Allow local data to be set.
  6. To block all cookies, choose Block sites from setting any data. When you use this setting, most sites that require you to sign in won’t work.
  7. To allow only first-party cookies and block all third-party cookies, check the box next to “Block third-party cookies and site data.” This setting means that site data cannot be written and read, even if you’ve added a site to the exceptions list and have chosen to allow its cookies.

This is also covered here: https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DDesktop&hl=en

Can you give this a go and let me know if you’re still running into the same issue?

Looking forward to your reply!


#3

Thanks for the quick response Marie… although your instructions don’t seem to obviously relate to what I can see. Have attached screenshot. Could you try to direct me again?

Thanks.


#4

Thanks for trying these steps. Other users have reported the similar issue, and from our initial investigations, it seems that the issue might be related to users set up in their Microsoft environment (See this thread in which users are reporting the same issue when trying to attach a doc from OneDrive to Trello). We’re in touch with Microsoft to fix this issue and I’ll make sure to keep you posted as soon as I have more updates.

In the meantime, you should be able to work around this issue by syncing your OneDrive with your computer and upload attachments directly from your computer. I’m aware this is not ideal, but hopefully it will help fir the time being!


#5

Thanks Marie. Good to know of any fixes – and already aware of attaching actual files, but as you say not really ideal. Strange how Google drive works OK though?

Thanks.

Neil


#6

Yes, looks like the issue is specific to OneDrive! I’ll make sure to keep you posted as soon as I have an update o this topic!