Unable to attach Google Drive files, stuck at sign-in.

[Drew_Haven_JS]

The Google Drive file picker is stuck wanting me to sign in, though Google itself has me signed in.

Steps to reproduce:

1. Attach a file.
2. Authorize previews.
3. Revoke authorization for previews via settings.
4. Attempt to attach a new file.

The following does not fix it:

• De-authorizing and re-authorizing.
• Turning off all script blocking for the site.

The following does fix it:

• Clearing cookies.

Also, hello to my former integrations team if you get this bug!

Browser version: Chrome 91.0.4472.77

Upload screenshots below:

[Rebecca_McGrath]

Hi @Drew_Haven_JS, thanks for flagging this!

Could you please try the troubleshooting steps below and let me know if any of these resolve the issue for you?

Supported browsers and troubleshooting steps | Product guide • Asana

Looking forward to hearing back from you

[Rebecca_McGrath]

Hi @Drew_Haven_JS, just checking in to see if you have any updates?

If the troubleshooting steps did not work, I’d suggest reaching out to our Support team for further assistance as they have access to additional tools that we don’t have here on the Community team. You can contact them by following the steps below:

How to contact our Support Team

We are here to help! Our Support Team can be contacted following these steps: Access asana.com/support Select “I’m having trouble with” Scroll down to the bottom of the page and select “Let’s talk” [image]

[Drew_Haven_JS]

Oh, sorry, I didn’t see your first message in a busy week.

Clearing cookies fixes it so it must be something related to a bad cookie. I figured that out for my initial report so that I could reproduce it for you. Still an annoying bug if you run into it.