Within one of our projects, tasks are assigned by rule to a specific user when they are moved to a certain section. When this happens, the user does not get notifications. I have confirmed that her notification settings are all “on,” and she does get notified when tasks are assigend to her in other projects/manually, but just not when this rule is assigning tasks to her. Help!
Indeed, assigning someone would normally notify the user.
Not a fix, but just an idea:
You could set up the rule so it adds a comment to that user mentioning him/her.
If move to section
- Assign to user
- Add a comment : “@username this task is for you”
But probably other forum members have better ideas
Who moved the task and triggered the rule? Did she do it or someone else? Remember that a user doesn’t get a notification when they perform the action (in this case I think that would be moving the task and triggering the rule).
I did also find this thread where this same issue was discussed but not resolved; this might be a bug…
I had already done that - but it still doesn’t work.
Someone else is moving it to a different section. Seems like the same problem that you flagged. Frustrating!
Did you give up, or change the way you use the rules?
I didn’t have the issue myself, sorry.