Not Receiving Email Notifications

email

#1

Hello,

I’m not receiving any email notifications via my Asana inbox, or my Outlook email client. I have the following settings in my Asana account:

Profile Settings -> Email notifications -> Email (my work email, used to login to Asana)
Profile Settings -> Email notifications -> Activity updates (enabled)
Inbox -> Email notifications (on)

Can someone please help?

Thank you.


#2

Hi @Eric_Weisbrot and apologies for the delay in responding to you!

That does sound strange. So if someone in your team assigns you a task, you’re not receiving any notification either in your inbox or on your email address, is that correct?

Could you please test the above and send me screenshots of the assigned task + what you’re seeing in your Asana Inbox?

Looking forward to your reply!


#3

Hey Marie,

I’m currently the only person assigned to the project in question. Is there a way to receive notifications in this case? E.g. task due.


#4

Yes, you should receive notifications in the following scenario: https://asana.com/guide/help/email/email-from-asana#gl-activity


#5

Interesting…I’m not getting any email notifications when tasks are changed. Should I give you my account info so you can take a look?


#6

I believe that notifications are not generated in circumstances where you yourself take action. Perhaps that’s what’s going on in your case.

See this for a somewhat similar situation:

When one tries to use Asana for one’s own work, this really creates a a problem. We’re hoping that Asana will remind/notify us, but Asana is impeding this: It would work for another actor taking the action, but not ourselves. It’s also not clearly documented when such notifications are prevented which adds to the frustration. It’s true that some cases might be superfluous and should be filtered out, but not all of them. This is another example of a behavior that should be up to the Asana user to choose, I feel.


#7

Yes, I believe that’s that happening.

Is there any workaround for this, or will I just have to ensure I remember to open Asana and check my tasks manually each day?


#8

I don’t know of any workaround for getting notifications, but my workflow is not to rely on notifications for things like this, but it does rely on checking My Tasks, so you’d have to do that (perhaps even just leave a browser tab open dedicated to it).

Then https://asana.com/guide/help/fundamentals/my-tasks#gl-priority including Task Auto Promotion described there provides an alternate way to notifications to keep aware of things.

Hope that helps a bit (if you weren’t already doing this.)