I'm not receiving any notifications!

tasks
#1

I’m not receiving any email notifications for new tasks/alterations and my mobile app is not presenting notifications either! The issue with email notifications had already been a problem for me in the past, but with the mobile app I thought I wouldn’t miss any of the action…

Steps to reproduce:

Browser version: Chrome

Upload screenshots below:

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#2

Hi @Andreia1! Welcome to the Forum :slightly_smiling_face:

Let’s see if we can resolve this issue together. In order to investigate further, can you please share your notification settings for your Organization? You can see how to access them here. (Make sure to block out any private information); thank you! :dizzy:

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#3

Asana%20notifications

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#4

Thanks so much for the screenshot, @Andreia1! :raised_hands: This does look like a bug. Please try to disable all email notifications, close the Organization settings, then reopen the settings and enable the notifications again.

Please also note notifications are only sent out for actions and changes performed by others; you will not receive a notification for actions you perform yourself.

If the problem persists after following the steps, I’d recommend you to contact our Support Team (asana.com/support) and provide the following information:

  • Example URL of a task for which you should have received a notification but you didn’t.
  • Confirm if you are collaborating with more people in your Personal Projects space.

Lastly, I see you are currently working on a Personal Projects space. If you’d like to have access to more features in Asana, I’d recommend you to create a Workspace. Have a look at this thread for more information: Should I use Workspaces or Organisation?

I hope this helps! Let me know if you have any questions :wink:

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#5

Thanks Emily, I’ll try that.

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#6

Hi @Andreia1, we haven’t heard from you in a few days. Just checking if you are still running into issues or if this has been fixed? Looking forward to your reply :wink:

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#7

Hi Emily, I haven’t had time yet to check if the issues were solved or not. I received only one update since we talked - I received an email notification, but no notification from the my phone app. I’d like to wait and see if this was just a coincidence or not.

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