I'm not receiving any notifications!

English Forum Critical Bugs Closed
1

I’m not receiving any email notifications for new tasks/alterations and my mobile app is not presenting notifications either! The issue with email notifications had already been a problem for me in the past, but with the mobile app I thought I wouldn’t miss any of the action…

Steps to reproduce:

Browser version: Chrome

Upload screenshots below:

2

Hi @Andreia1! Welcome to the Forum :slightly_smiling_face:

Let’s see if we can resolve this issue together. In order to investigate further, can you please share your notification settings for your Organization? You can see how to access them here. (Make sure to block out any private information); thank you! :dizzy:

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Asana%20notifications
Asana%20notifications1085×492 91.2 KB

4

Thanks so much for the screenshot, @Andreia1! :raised_hands: This does look like a bug. Please try to disable all email notifications, close the Organization settings, then reopen the settings and enable the notifications again.

Please also note notifications are only sent out for actions and changes performed by others; you will not receive a notification for actions you perform yourself.

If the problem persists after following the steps, I’d recommend you to contact our Support Team (Asana Support - Help Center • Asana) and provide the following information:

  • Example URL of a task for which you should have received a notification but you didn’t.
  • Confirm if you are collaborating with more people in your Personal Projects space.

Lastly, I see you are currently working on a Personal Projects space. If you’d like to have access to more features in Asana, I’d recommend you to create a Workspace. Have a look at this thread for more information: Should I use Workspaces or Organisation? - #2 by James_Carl

I hope this helps! Let me know if you have any questions :wink:

5

Thanks Emily, I’ll try that.

1 Like
6

Hi @Andreia1, we haven’t heard from you in a few days. Just checking if you are still running into issues or if this has been fixed? Looking forward to your reply :wink:

7

Hi Emily, I haven’t had time yet to check if the issues were solved or not. I received only one update since we talked - I received an email notification, but no notification from the my phone app. I’d like to wait and see if this was just a coincidence or not.

1 Like
8

Hi @Andreia1! Just checking if you had the chance to follow the steps? I’d be more than happy to keep investigating this issue with you. Let me know if you are still experiencing difficulties here.

9

Hi Emily! I’m glad you asked because just now I saw that a task was created for me 4 hours ago and I haven’t received any notification - not through my email and not through the mobile app.
Can you please help me figure this out?

10

Thanks for getting back to me, @Andreia1! In this case, I’d recommend you to contact our support and provide the information I mentioned before. They would be able to investigate this further. I hope this helps!

Have a great day!

11

I am not receiving notifications. Is Asana working on fixing that issue? I am a longtime user of Asana with a couple of different organizations, and my recollection is that if I assigned a task to myself, I would get an email notification when it was due. In a small organization, there’s a strong probability that the individual assigning tasks will also be responsible for some of those tasks, correct?