New! Track time on your Tasks in Asana ⏱

Any update on when these fields will be editable in the mobile app?

This feature does not help a workforce that uses the mobile app as their primary data entry tool.

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hi @lpb ,

I know the post and the announcement. But unfortunately until today it is not possible to export the times to a .csv. I have also not been able to find anything concrete about this in the documentation. But maybe I have overlooked it.

@Chris_GG,

I just tested and successfully exported times in a project’s tasks to csv as documented here Time tracking in Asana • Asana Product Guide but if not working for you, try Asana supported browsers and troubleshooting steps | Product guide • Asana Product Guide and then report to support@asana.com.

Thanks,

Larry

Hi everyone,

I currently have access to an Enterprise account, but do not see the time-tracking pop-up as an option in the ‘customize’ tab. I’m relatively new to the platform, and unsure who to direct this issue to.

Does anybody have any recommendations?

Best,
Temi

Hi @Temi_de_Groen , welcome to the forum :wave:

You can refer to the Asana Guide article here
Let us know if you run into any issues!

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Thank you Richard!

I reviewed the article, but when I open the ‘customize’ tab as is shown there, time tracking does not show up as an option. Neither doe it when I click to add a custom field.

Please let me know if there are any additional resources you could share on this!

Best,
Temi

Hi Temi, are you an actual member of the Enterprise organisation or perhaps a guest user within their Asana instance? If you are a guest you will not be able to create custom fields.

I can’t think of why else you are not seeing this option in the Customize panel :thinking:
Would be great if you could share a screen shot, but make sure to hide any sensitive info!

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In the Admin console > Security, you can disable time tracking. That’s probably it :slight_smile:

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I see that below, someone added the suggestion it might be because it was disabled by an administrator! I’m following up with our admin to confirm this. Thanks again!

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I’m not sure if this issue was raised but Asana will not roll-up the subtask estimate time when the subtask count is more than 30 (on the List view and even in the task view it errors out with that message of max subtasks reached) which I desperately need fixed to a higher limit. Screnshots below. I review drug shortages as a use case and these are always recurring tasks reviewed at least weekly and can stretch over 1+ years. Ideally maybe 200 subtasks for a max? I don’t really want to duplicate a task and start over from 0 as I then have to merge parameters such as estimate tasks and copy over all notes which is not feasible when the notes can be very long. Also, any templates that are built using more than 30 subtasks will immediately fail to sum which I imagine is a common use case among users. Not sure why the math “engine” on here can’t handle a higher load :confused:

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Thanks, @Brock_Taylor, for finding this limitation (@Richard_Sather…another one).

I, too, am prevented now from using time tracking, which I’d like to switch to. I can’t consider it unless the limit is lifted or greatly raise as Brock suggests.

Thanks,

Larry

@Brock_Taylor , @lpb , this seems to be an issue which applies to any number-type custom field, including time tracking.

I see that this has also been reported here, I just tested it!
Indeed strange behaviour when also adding the sorting into the ‘mix’…

I’ve added this to 4.9 in :1234: List of technical and data limitations

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I think the equally frustrating part is why this isn’t in the documentation for the feature addition for time tracking. It clearly was planned for and coded for by developers including a very overt alert message. These are the types of details/limitations that MUST be in documentation for any feature rollout so that users can truly assess if they can shift entire workflows to using the new feature. Some of these limitations could be showstoppers to a business workflow and we wouldn’t know until we have spent all the effort embedding a feature into processes that is substantial man-hours to perform. Aspiring to be an Enterprise-level worthy platform requires standard steps such as documentation to be fully transparent and comprehensive. Additionally, when getting involved in Enterprise-grade software universe which by definition has a substantially higher volume of data over very long periods, we must have higher technical limits than those imposed on a thread like this that are more suited for say a small business.

I feel like users are left to uncover these hidden limitations so many times from reading thru the forums.

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I agree 100% (I’ve been trying to push to get limitations officially documented for a long time).

However, I did want to point out that until that happens, there is a centrally-located documentation of product limits:

Granted it’s user-curated; but we have a pretty vigilant user community here keeping it documented and updated.

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Related:

which I compelled @Bastien_Siebman to do; thanks, Bastien!

Larry

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@Brock_Taylor, thanks for bringing this up, I’ll share this feedback with our team and circle back here when I have an update!

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Thanks, I actually ‘pinned’ this to the top of the Forum Leader thread last week after seeing it as it is so important!

Thank you!

@Rebecca_McGrath - I can’t track time in the mobile app, is this a feature that is available?

Hi @John_richter2, At this time, time tracking fields are read-only. We hope to launch this feature on mobile as well in a future update!
This is the related product feedback. Please upvote it :slight_smile: Ability to use the new time tracking feature on mobile