Finished Free Trial and Now ASANA Won't Allow Access to My Workspace

[Rafeef]

Hello,

I have a team of six, and our free trial has ended but now we can’t get access to our workspace as the “Free Trial Ended” Sign appears and it doesn’t disappear unless we subscribe. Though we don’t need any premium feature than the ones provided with the free plan.

How can we get our workspace back and continue with the free plan?

[lpb]

Welcome, @Rafeef, and sorry for this.

Does this suggestion help:

Unable to close "Your trial has ended"

Hi @Federico_Barusco, sorry for the trouble. When you click “Select a plan”, there should be an option “Not ready? Go back to a free Basic plan.”. Can you please test if that works? If not, please share a screenshot of what you see. That said, I see that you already have an ongoing case with Support, and if you still don’t see the option to select the free plan, I’d recommend following up in your email thread, and our Support team will be able to disable the trial for you. I hope this helps! …

If not, you can reach out to Asana Sales for help with this, or perhaps @Forum-team can assist.

Thanks,

Larry

[Rafeef]

Hello,

Thanks for your response.

It worked, but all of the projects use premium features, so instead of ASANA only removing the premium features and giving me access to my projects, it locked them up. So nothing really changed, still can’t access my workspace.

[Craig_Hickling]

Hi all,

I’ve had the same problem within my organisation - free trial expired, and now despite us going back to the free tier, we’re locked out of multiple critical projects and tasks that we are working on.

Even tasks on my personal to do list are locked out behind a paywall. In my case, it seems to be the custom fields feature which is causing it, but I can’t edit the custom fields to remove them without paying for a subscription. Infuriating is an understatement!

[Rafeef]

Same issue. I’d remove them if I can, but it doesn’t allow me.

[Rafeef]

May I ask of how can I get a meeting date with the support team or the sales team?

[Rashad_Issa]

Hi @Rafeef
Check this page to contact support team How to contact our Support Team ✉

If you want to contact sales team, start from an incognito browser and do not sign in. That will take you to the sales team.

[lpb]

@Rafeef, See also:

Locked out of workspace on browser and desktop app after trial

@Craig_Hickling, I’m afraid this is working as expected. Several of us lobbied Asana some time ago and we understand they are still considering this, but for now it’s the expected behavior for (better or) worse. I’m not sure at this point who the best source is for you to address this urgent issue for you. In the past we were told it was Asana Sales, so that’s why I included that link in my earlier reply here, but @Vanessa_N earlier here had another user continue with Support, as you’ve initiat…

Thanks,

Larry

[Vanessa_N]

Hi @Rafeef, sorry for the delay! Have you reached out to our Sales team yet? They will be able to give you a trial extension so that you can remove the paid features and continue with the Personal free version. If you run into issues contacting Sales, let me know!

[Andrean_Georgiev]

Same here. I reached out to the sales team several times for a quick extension through a web form but 1) there is no acknowledgement anyone has received anything apart from automatic Thank you message 2) no reply 48 hours + later.

It is rather strange that I can’t remove the features without signing up for advanced (its like 3 custom fields I experimented with and not using). It does seem like a tactic to get you to get on the paid version for at least a month which was almost ok with until I saw that their plan for “Individuals” requires minimum 2 seats, so essentially I have to pay double to do that. I guess, I will have to rethink what an individual means! I just couldn’t get myself to click Pay for such a small little thing that can and should be fixed easily.

Anyway, that is my Personal account. I question if I should recommend adopting Asana for business. It shouldn’t be a controversial idea that customers don’t like surprises unless they are good ones. This is not one of those.

[lpb]

Welcome, @Andrean_Georgiev, and very sorry about this. Maybe @Forum-team could expedite?

@Andrean_Georgiev

It shouldn’t be a controversial idea that customers don’t like surprises unless they are good ones.

A few of us made this precise point when we lobbied the Asana product team in charge of this.

Thanks,

Larry

[Vanessa_N]

Hi @Andrean_Georgiev, I’m really sorry you haven’t heard back from our Sales team yet. I’ve escalated this internally so they can check the status of your request, and someone will be in touch with you shortly.

[Andrean_Georgiev]

Thank you Vanessa, I got 10 days trial extension. My faith is restored!

[Andrean_Georgiev]

thank you!