Error message on HP landing page

Briefly describe (1-2 sentences) the Bug you’re experiencing: My Chrome browser is signed in with my corporate account and I keep landing on an error page when landing in asana.com. Can’t log in, can’t access anything.

Steps to reproduce: Various different entry point (Serach engine, email link, etc) to asana’s logged out HP.

Browser version: Chrome

Upload screenshots below:

Landing URL is as follows: https://app.asana.com/-/inactive-user?_xticket=786f866a47f83a10addeafe2988d0731e463375bd97f044521f5b8c02ea4417c

You should contact support. How do I contact support

1 Like

Hi @luciafontes, welcome to the Forum, and sorry for the issues. As Bastien mentioned, our Support team would be better equipped to help you resolve this problem. They will need to verify your personal information and this cannot be done in the public Forum. Thanks for understanding!