Difference between the tags I have in desktop / web and mobile app

[SvenDenns]

Hi, dear Asana users,

I’m discovering the tool before fully integrating it into my workflow.

I’ve started anew and deleted all tests projects, only to keep one. I deleted the tags I previously created on the desktop app. But surprisingly, some tags still appear on the mobile app.

When I try to enter these tags to a task on the desktop / web app, they don’t seem to exist. I tried using Tagsana to give a check and it found only one tag.

Here’s what I have according to the apps:

• Mobile app: tag1 & tag2
• Desktop / web app: none (I try to apply the above tags, but they’re not found)
• Tagsana: only finds tag2

I don’t really understand what’s happening. Am I doing something wrong?

Your advice will be greatly appreciated

[Bastien_Siebman]

There is a weird situation where an unused tag would not show up in the app but a tool like mine (Tagsana) still sees it in the API. @Phil_Seeman did we ever solve that situation?

[SvenDenns]

Hi @Bastien_Siebman, thank you for your answer

In fact, I deleted Tag1 for sure, so Tagsana shouldn’t see it. But I don’t understand why Tag2 would show up.

I created another “Test” tag. It shows up both in TagSana and the mobile app. I deleted the tag using this method. It then doesn’t appear in Tagsana, but is still present in the mobile app (even after refreshing the data)

[SvenDenns]

Hi,

I just updated the mobile app. It solved the problem for Tag1, but Tag2 was still present even after assigning it to a task and then deleting it.

I tried logging off / on the app, and it solved the problem. I previously tried it, but it didn’t work. Guess the update solved it all.

In Tagsana there’s no tag remaining, so everything seems to be perfect.

[Bastien_Siebman]

Cool, once again it was a cache issue then

[SvenDenns]

Hi @Bastien_Siebman. I’m glad it was just an update problem. Previous logouts didn’t do anything. Now all is perfectly working