Hi everyone, I’m still monitoring this escalation closely, but unfortunately, we don’t have any updates to share yet. However, our Developers have shared that for some users, following the steps below has helped:
In Windows:
(Note that AppData is a hidden folder and you may need to enable viewing hidden files to see it)
Uninstall Asana
Delete the Asana folder in C:\Users<USERNAME>\AppData\Roaming
Delete the Asana folder in C:\Users<USERNAME>\AppData\Local
Reinstall Asana
We are still working on a permanent fix for this problem, and as soon as there’s any updates, we’ll be sure to share here in the thread. Apologies for the inconvenience.
Hi @박한규, this is the only workaround available at this time, and unfortunately it doesn’t work in all cases. Our team is still focused on a permanent solution for this issue, and as soon as I have any news I’ll let you know
I am experiencing additional issue - as it is not possible to use desktop app, I am using web app instead. But the issue now is that I cant duplicate tasks and/or navigate to my account settings. “Pop-up” windows just doesnt open.
Tried to erase cache, cookies, update Chrome (I am using Chrome browser), tried with Edge also, multiple log-in/log-out tries and several restarts of Chrome and PC itself.
Tried even reinstalling Chrome.
Nothing helps.
Hi @Dāvis, sorry for the trouble. Unfortunately we don’t have an ETA to share yet, but our Developers are doing their best to implement a solution soon. It looks like the second issue is not related to the Desktop app, so we’d recommend creating a separate topic here in the Forum. It’s strange that this is only affecting one specific device though, and this might indicate a browser issue. Can you confirm if this also happens in incognito?
I was continiuing to try several options as I am familiar with computer software. The solution was to disable one exceptional extension for Chrome - eID signing tool. After that I was able to duplicate tasks, access settings etc. but problem with desktop app is still there.
Also tried to uninstall similar programs - eSigning and eID but no luck, unfortunately.
Maybe this will help your developers - this problem occured after I switched to Win11 as an update. But no right away - last Friday everything was fine but this morning bad news for me.
Did also chksdk and scannow functions to eliminate all possible causes.
In English: There is no application associated with this file to perform this action. Install the corresponding application, and if it is installed, create an association on the Default Application Settings page.
When I try to log in to the desktop application I am first redirected to the browser to enter my email and/or password. After logging in (providing credentials), the system is unable to associate the asana application to call it. This error can be reproduced from the firefox browser. On Chrome it does not display.
Having the same problem on Windows 11. Tried the “fix” from Vanessa_N which did not work. This seems to has something to with that the app not registering the URI/URL scheme correctly. I think this needs to be escalated to a higher priority.
Today I had the same problem. When trying to log in and be directed to the website (I have tried from different browsers), I managed to log in, but it does not lead to the desktop app (I have Windows 11)
Hi everyone, thank you so much for your patience, and sorry for the wait. Our Developers have confirmed that they have now released the new version to all users. Please update your app, (or if you can’t update, redownload the newest version). If you still run into issues, please provide us with your Asana desktop app version so we can investigate further
