Desktop app login flow not working

Briefly describe (1-2 sentences) the Bug you’re experiencing: The desktop app makes me re-login every 7 days. The website redirects do not work to log me into the desktop app. I have to delete and re-install the app every week.

Steps to reproduce: Log in to the Asana desktop app after the 7-day login period has expired. Follow the instructions. Fail at getting the desktop app to work.

Browser version: Google Chrome: Version 92.0.4515.159 (Official Build) (x86_64)

Upload screenshots below:

1 Like

Hello @Marie_Kare, welcome to the Asana Community Forum :wave:

Hm that is strange. And you have the latest updates installed? (PC and Chrome) I am asking as often missing updates can cause various issues.

Or any antivirus software that might be blocking something?

If you have also checked the troubleshooting steps then I recommend to reach out to support to look into this.

I’m seeing the same issue, where after the auto-log out, the desktop app prompts me with the “We’ll take you to your browser to complete sign-in and then bring you back to the app.” but does not relaunch the desktop app after successfully logging in - Just opens the browser version of the app.

Hi @Marie_Kare and @Drew_Williams, thanks for flagging this!

Please try these troubleshooting steps and let me know if any of these resolve the issue → Supported browsers and troubleshooting steps | Product guide • Asana

Looking forward to hearing back from you :slight_smile:

Turning off browser extensions worked for me. I guess doing that every seven days is better than having to uninstall then reinstall the app!


This topic was automatically closed 16 days after the last reply. New replies are no longer allowed.