Auto-logout more rigorous - remove auto log-out

I regularly leave my Asana account logged in, just shut the laptop and come back to it the next day. Most days there is no issue. Some days Asana tells me I need to log back in. There are a couple of issues with this:

  1. Why should Asana ask me to log back in some days and not others? I can’t see any pattern as to how it makes the decision that I need to re-authenticate.

In today’s case, I came back to Asana, clicked on Inbox, then on My Tasks, then opened a new task, then clicked on an image attachment, which opened full-screen, then closed the image attachment, and then Asana prompted me to log back in.

  1. If I needed to log back in due to inactivity, why did Asana let me view so many screens before making the decision I now need to log back in?

  2. What exactly are the rules governing when Asana decides I need to re-authenticate? After how much inactivity? Can I change related settings anywhere?

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Hi @chris.rehberg and apologies for the confusion here! Due to security reasons, you will automatically be logged out every 15 days, but depending on your set up (ex: if you’re using SAML or Google to log in), it could be more frequent! Note that this has nothing to do with the fact that you’re being active/inactive.

Hope this helps!

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I would like to see two changes in this area:

  1. To have a Setting that I control, to determine how long the auto-logout function waits. I use the Desktop app exclusively from my home office, so having to log in every two weeks is annoying.
  2. The interface does not allow for right-click access to my 1Password app… meaning that I cannot quickly log back in without opening 1Password and copying & pasting.
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Any feedback on this? I just typed some info in my task, then I wanted to close the task’s panel and it says I need to relogin, OF COURSE I lost everything that I filled out. A setting for this would indeed be nice.

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Me too! It feels more like every day I get logged out! But totally randomly. Like you use it all day then it randomly logs you out in the afternoon, then you keep going. Shut computer down, all good the next morning no login required then it logs you out at lunchtime again. I can’t see the security benefit? And given you can get your browser to save passwords, that seems very tempting which would be counter intuitive to the intent of the constant logging-out-mid-session!

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It seems to be happening more often these days. I’m not sure if there are buggy issues, but I’ve been logged out four times today already. Very frustrating.

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This has taken a noticeable hit to my productivity and happiness with Asana. It’s really an interruption to flow and an unneeded context switch. Can you elaborate on why this is needed “for security”? Have you actually considered other options but don’t want to prioritize them?

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I firmly believe that there should be an option, controlled by the user, maybe outlined with 100 warnings and red-stripes and a ton of pop-up boxes that warn the user, that if he or she does so, he or she has been warned that choosing said option can cause harm to his or her work security, and the Asana team is henceforth not to be blamed for it (if this fool-proofing stuff can’t be avoided), that completely disables, utterly and permanently to the maximum extent technically possible, any need to re-authentificate ever again, unless said user has logged out manually of his or hers own volition. Social media doesn’t want me to relogin even though it contains a lot more sensitive data about me, so why Asana should? If a company really cares for security so much, then, perhaps, they shouldn’t be using an online tool for tracking their work in the first place.

– the above rant, is of course, a personal belief only and is not meant to offend anyone.

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It’s even worse when you work on several different computers. I have 3 work computers i use, and an additional laptop. It makes me feel like I am never actually logged in, constantly logging into all of these computers.

please make the time between re-logins adjustable.

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I agree with everyone here. This disruption is not necessary. I use Asana from home and work daily and occasionally from 2 other computers (at least weekly). I can understand the occasionals needed to verify me, but this constant shell game of refresh, reload, login, reload, login, etc. is unnecessary - and should clearly be our choice, our control, our settings.

ASANA TEAM: Please do something about this?!

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This automatically-logging-you-out-with-no-warning business is really annoying. I’ve recreated countless tasks because of this. I understand if they won’t allow users to change that setting, but what about a warning for when it will occur? Even a countdown would be better than abruptly redirecting to the login.

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Hi Marie!
Why is Asana the only online platform that does this?
It’s particularly annoying when you pin your tabs, because it opens the login page on another tab.
I hope you solve this issue soon.
Thanks,
Erick

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My goodness how this is frustrating. How is this ever a thing? The only other app which does this is Microsoft teams and I hold deep hatred towards that thing already. Two years have been people asking for this “awesome” feature to be removed, how can you not comprehend that? Or at least respond to the forum post. Auto-logout more rigorous - remove auto log-out

The worst part is that this “security” feature is utterly useless because I login using a Google account so the biggest hoop an intruder has to get over is two clicks through Google authentication, so there is zero security added if the user already doesn’t care about it. This “security” excuse is so unbelievably irrelevant, what are you even trying to secure? People are sending important details either through secured messaging apps or insecure email anyway. Why would people hold any secrets on a work management platform?!

If anything the log out is prohibiting me from doing my work. I keep the tab open, and when there is a new message I get a notification. However, if I get logged out there is no notification about that. Then I spend usually four days without realizing I have been logged out, and my team is completely blocked for those four days because I never got any notification that they need help.

The whole UI is already confusing and complex enough for me to want to leave Asana as soon as I get the chance, but this is making me actively promote different management platforms.

Stop it! At the very least make it default, but I need to be able to opt out.

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Thank you all for taking the time to share your feedback in the Forum, I’ll make sure to forward these to our product team. I don’t believe we’ve planned to make any modification to the log-out mechanism in the upcoming months, but I’ll be sure to keep you posted on this thread is I hear otherwise!

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I agree with this assessment as this impacts workflow. I don’t know that I’m logged out and then my Asana bot stops. Notifying me but I get emails. It’s terribly inefficient and creates a blocker which is the antithesis of the purpose of Asnana. Is there any progress on a resolution to this?

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This issue was created in 2018. here we are 3 years later, asking for a “keep me logged in” check mark. My last post on this was feb of 20.

I get security in some places is critical, and by all means let them have people log in every time. i don’t need that. many don’t. This is very frustrating.

This is not new tech or a new concept.

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hey marie, hows this going? have you seen any indication that forwarding a issue has much impact?

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Yeah, its a very annoying feature. In the middle of writing a comment, then poof, asked to log in. Very annoying feature and I now use Asana less due to this. I have reduced my client activity on it and moved to other apps that have less features, but are less annoying

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Agreed - by far my biggest complaint. This small blocker is enough for me to never use Asana on iPhone/iPad – removing a lot of the flexibility and ease of use I need!

We’re at the point of dropping Asana if this isnt fixed in the next few months.

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This is incredebly frustrating and keeps happening to me