Asana Outlook add-in, needs to login for every task created


#1

Hi, I am trying to use the Asana Outlook add-in but I am asked to login as soon as the side panel is hidden… Obviously this is not intended to work like that. Have you experienced the same problem or is it just me? Thanks.


#2

Hi @Patrick_EMIN,

Could you confirm if this is happening with the web version or the Outlook desktop application?


#3

With the Outlook Desktop Application


#4

Thanks Patrick and so sorry for the trouble!

I just tried to reproduce the issue on my end, and once I log in, I’m not prompted to log in again unless I’m quitting the Outlook app. Is there any chance you could send a screencast to support team so we can escalate the issue to our development team?

Loom is a great app for video screencasts: https://www.useloom.com/

In your video screencast, we recommend that you use a Chrome Incognito window and have your Javascript console open:

Try to include the entire browser window, including URL bar, in the video screencast.

Thanks you!