We’re having the same issue. Clients have started to refuse to use the platform because they’re bombarded by emails that don’t have anything to do with the specific tasks they were assigned.
The problem, as we see it, is that if we remove the client from the project and only add them at the task level, they don’t know/can’t see what’s going on with the rest of the project. But if they are added at the project level, they receive emails every time Joe, Bob, or Sue completes one of their tasks.
We are firm believers in task dependencies and automation using the rules. What we’d really like to see is an option where the client (or any staff member) was only sent an email notification when the preceding tasks were finished and their task was ready to be started.
Perhaps instead of Activity Updates (which includes “New tasks assigned to you, @mentions, and completion notifications for tasks you’re a collaborator on”), breaking them into individual settings:
- New Tasks Assigned to You
- Assigned Task No Longer Waiting
- Project Notifications