Wrong behaviour with deleting first/last word with ctrl in text area

English Forum Tips and Tricks
1

Briefly describe (1-2 sentences) the Bug you’re experiencing:
a) I cannot delete the very last word in text area with ctrl+delete.
b) After I delete the very first word in text area with ctrl+backspace, I cannot write to text area.

By text area I mean the one for task’s Description and for Comment.

Browser version:
Mozilla Firefox 78.0.1 (64 bits)
In Google Chrome these bugs do not occur.

2

Hi @anon94682722, welcome to the community forum and thanks for your report!

Please follow these steps to try to solve this issue:

  • Open Asana from a incognito window in your browser
  • Try to disable browser extensions in Mozilla Firefox

If the issue persists, please let me know. Thank you and looking forward to your reply!

3

Hello @Emily_Roman, thanks for your response.
Neither incognito window, nor disabling browser extensions solves the issue.
My OS is Windows 10.

4

Hi @anon94682722, apologies for the late follow-up here!

Unfortunately we haven’t been able to reproduce this issue, I checked in different computers and asked other colleagues but we don’t seem to experience something similar. It seems to be an issue with your Safari browser as you don’t experience this in Chrome. If you try deleting the text using just the delete button, does the issue persists? When you mention you cannot write in the text area, does it mean you lose access to edit the task?

5

Hello @Emily_Roman, thanks for trying to reproduce and the reply.

I am experiencing the bug in Firefox browser, not in Safari browser.
If I try deleting the text using just the delete button, the issue does not persist.
I do not mean losing access to edit the task, but not being able to write to text area. If I click somewhere else, and then back into the text area, I can write into it again then.

Using browser developer tools I found out something about the b) case. (I did not mention, that it must be the only word in the text area.)
The text area is a html

element with an attribute “ql-editor” class. As a child it has another
element, in which written text appears. If it is empty, it contains only
element.
Now, if I delete the only word with ctrl+backspace, the inner
completely disappears, which makes it impossible to write to text area. In Chrome it does not disappear, but recreates itself with
element inside, and writing is possible.

(Next week I have a holiday, will be back at 27.7.)

6

Second try of last paragraph, since html elements in angle brackets are directly used to format messages:

The text area is a html div element with an attribute “ql-editor” class. As a child it has another div element, in which written text appears. If it is empty, it contains only br element.
Now, if I delete the only word with ctrl+backspace, the inner div completely disappears, which makes it impossible to write to text area. In Chrome it does not disappear, but recreates itself with br element inside, and writing is possible.

7

I’m not able to reproduce this bugs now, so I mark this as solved. Thank you, developers (of Asana or Firefox), for fixing it. :slight_smile: