Where do we log bugs?


#1

Hi all,

I’ve noticed Asana is slowly rolling out their new features for the future of Asana. With the roll out I’ve noticed some small bugs and wanted to know where can I as a user log them? Is this the right place to do it and if so then how?

Mihow


Is there a place to report possible bugs?
#2

The community with “bug” in the title :slight_smile: cc @Marie


#3

Hi @Mihow and thanks for the mention @Bastien_Siebman; for the time being, I recommend creating a thread in the #productfeedback category; and as Bastien mentioned, you can just add “Bug” at the start of your title (just to make sure to create separate threads for each problem)!


#4

Which category should a bug topic be posted to?


Is there a place to report possible bugs?
#5

I would suggest the #productfeedback category at the moment, but I’m working on restructuring the Forum categories; will keep you posted when I have an update @Vince_Mustachio :slight_smile:


#6

I’m using Firefox Quantum and finding that when I try to move a task, the cursor does not ‘pick up’ the task even though it has turned into a ‘hand’. Then, if i move my mouse or scroll, there is a pop up window that appears and stays static on the page even while the content is scrolling underneath it. the popup window does not disappear even if i adjust the panes, turning them on and off. i also have tried reloading the page, and the issue is somewhat consistent. earlier today, i moved 44 tasks at once from one place on a list into another section on the same list. please advise.?


#7

Hi @UMA_Lo I have had that problem before and it seems to only happen with Firefox. The last two times it has happened for me it was because I wasn’t on the latest Firefox version. Check that and see if that fixes your problem.


#8

Hi Jason, Thanks for the suggestion. I have since confirmed my Firefox version is most up-to-date - and the same problem happened just a minute ago. Any other suggestions or advice?
(Sounds like using another Browser could be a work around… but curious if there is a formal place to document this so that Asana developers can look at it… or maybe you are with Asana - dont’ want to assume either way.)


#9

@Marie did we ever get an answer to this question - Is there a place to report possible bugs? I have found something that isn’t exactly a major problem but is one of those things if no one ever mentions it then it will never get fixed.


#10

Hi @Ruth_Newnham and thanks for the mention! Merging this thread with Where do we log bugs?, have a look above to learn how you can report bugs!