Users who have access, are assigned, and/or are collaborators do not have access

Important note: To help us resolve your issue as quickly as possible, please ensure to fill out all the sections below. Do not share any private information such as email addresses or phone numbers - This is a public Forum!

Briefly describe (1-2 sentences) the Bug you’re experiencing:

Users, who are members of a project, and/or are collaborators do not have access to the project/tasks within. They are listed as Members within the Project as well as Collaborators on the tasks themselves. They are able to access the project but unable to view individual tasks. I am the Project Admin and have received a new task to provide access to them, but cannot as they already have access. Nothing within the process has changed and this was and has been working flawlessly for several months.

Steps to reproduce:

Users who are Members of the project cannot access individual tasks and must request access. Access cannot be given as they have access.

Browser version:

Microsoft Edge
Version 120.0.2210.77 (Official build) (64-bit)

What version of Asana are you using (Basic/Premium/Business/Enterprise)?


Upload screenshots below:

A post was merged into an existing topic: Lose access to task I should have access to