Cannot Access "My Tasks"

Briefly describe (1-2 sentences) the Bug you’re experiencing:
I cannot access My Tasks. I have tried with other browsers, using incognito and from other pc’s.

Steps to reproduce: Click on “My Tasks”

Browser version: Chrome 76.0.3809.132 / Microsoft Edge 44.17763.1.0

Upload screenshots below:

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Hi @BrianP,

When you’re trying to access a task you don’t have access to, we display the following message and automatically redirect you to My Tasks.

Can you try to click on My Tasks again? Does that resolve your problem?

Out of curiosity, are you accessing Asana from a bookmark?

Looking forward to you reply!

Hi Marie,

I have directly clicked on “My Tasks” and receive the same message. I have not used a bookmark to navigate to my tasks either. Also, I have found out that other members of my team cannot access “My Tasks” respective to their own account.

Thank you, Marie!

Hello Marie,
As Brian mentioned several of our teammates are having widespread issues access either their own task lists or certain projects we share. This changes intermittently and seemingly randomly.

We have been reaching out to support for over a week and have not received any reply :frowning:

Good Morning Marie,

That is correct I can not access “My Tasks” either when clicking on the “My Tasks” button near the top left. I also can not access some other Projects. They do not give this error they just act as if they’re trying to load but never do.

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This has also been happening to our team for a week+

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Thanks for the additional info @Eric_Dugal

I’ve filed a Bug and will keep you all posted here as soon as I have an update!

@BrianP and @Eric_Dugal,

Our team is currently investigating this issue and suspect it might be related to your Organization rather than your Account. In order to help them verify this assumption they have couple of questions for you:

  1. You both have other Workspaces/Org attached to your Asana account, are you experiencing the same issue with any other spaces?
  2. Could you try logging into your account from another network and let us know if you’re experiencing the same issue? If you don’t have another network available in work, I’d recommend using your mobile data on your computer to run this test
  3. Are you experiencing this issue on our Mobile app?

Again thank you so much for your help and cooperation, we really appreciate it!

Good Morning Marie,

To answer your questions.

  1. I do not think I’m having this in other workspaces. I have tried a few and as of right now it is working for the few projects I tested worked as expected in other workspaces.
    However at this current time My Tasks is working everywhere so this may not be accurate. Like I said previously it will work for a while then it will quit. The other workspaces I do not use everyday so I don’t notice issues on them as much.

  2. Yes this happens even from my mobile phone or at home 20 miles from my place of work.

  3. Yes I get a connection error. See the attached screenshot.

Thanks @Eric_Dugal, really appreciate it! U’ve forwarded all this info to our team and will be in touch as soon as I have some news!

Marie,

I have had a chance to check in to this and Yes I am having troubles with other Workspaces. It comes and goes.