it looks like you don't have access to this

Briefly describe (1-2 sentences) the Bug you’re experiencing:
I originally set up an asana account to test the product before recommending it to my CEO. Since I’ve done this he has accepted my suggestion to use asana and created tasks which he has given me, however when I go to open those tasks is says ‘it looks like you don’t have access’

I’ve tried deactivating my account and merging accounts, but no matte what I can’t seem to log into the tasks he has created for me.

Is there anyway to get past this bug?

Steps to reproduce:

Browser version:
I’m using chrome

Upload screenshots below:

Hi @Renae_Maycock and thanks for reaching out.

I don’t believe this is a bug, but rather a setting issue. Can you please confirm your CEO has assigned the task to you?

Could you please send us the URL of one of this task as well as a screenshot of what your CEO he is seeing for this task on his end?

Looking forward to your reply!

Hi @Marie, thanks for getting back to me. I’m hopeful you have a solution.

I can confirm my CEO has assigned a task to me as i received a notification via email. Below is a screenshot of the task he has assigned me.

Below is the URL of a task he has assigned me.{"name"%3A"AsanaLoaded"%2C"action"%3A"AsanaLoaded"%2C"sub_action"%3A"ViewInAsana"%2C"location"%3A"TaskNotificationEmail"%2C"task"%3A1172134556626916%2C"luna2"%3Atrue%2C"story_type"%3A"CommentStory"%2C"domain"%3A1152543944354185%2C"domain_user"%3A1172128101677400%2C"notification"%3A1172155239172944%2C"user"%3A1170942387548951%2C"non_user_action_event"%3Afalse%2C"task_type"%3A"task"%2C"story"%3A1172151518314954%2C"email_uuid"%3A"1587453983793-ddd9d97a-d729-4e32-8627-35b0d0477776"%2C"app_name"%3A"email"}&

I’m going to need some time to get a screenshot of what our CEO is seeing from his end. Hopefully the above will assist in the meantime.

Thanks for your help!


Hi @Renae_Maycock and update on this topic?