Users are not receiving ASANA emails when they are "mentioned" on the tasks comments

English Forum Tips and Tricks
1

Users are not receiving ASANA emails when they are “mentioned” on the tasks comments. They are also the task “owners”

I already checked the Settings of the users I am sending comments to, and they all have the “mentions” option enabled on “Email Notifications” settings.

Any idea what could be the issue?

Thansk

2

@Jana_Wollmann,

Perhaps start by verifying that they are task Collaborators (the @mention should ensure that, but just want to be positive).

Then determine if the notifications went to their Asana Inboxes; it should have.

Any chance the email notification went to spam?

Those are a few things to try. You may then want to ry these troubleshooting steps, then please create a support ticket: temporarily see Try the new Asana Help Center! - #55.

Also, may I move this topic out of this private category so 700k+ others can benefit from it?

Thanks,

Larry

3

Hi Larry,

Thanks for the tips. I’ll check some of these steps.

As for the task collaborators, the @mention is actually to the “task Owner” , so I assume they become automatically task collaborators

Also, please, go ahead and remove from the private. I am new to being an Ambassador, so definitely still figuring out the best way to communicate with the community.

Jana

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