Unable to view PDF files in Chrome

Bugs Closed
#1

Briefly describe (1-2 sentences) the Bug you’re experiencing: I am suddenly not able to view PDF’s in Chrome from files stored in Asana tasks. PDF’s view ok from other applications (i.e. Google search results) and also using other browsers (Edge). I have 2 computers with the same result. One is a Dell on Windows 10 and the other is a ASUS on Windows 8.1

Steps to reproduce: Clicking on link to file in any Asana task

Browser version: Chrome 78.0.3904.97

Upload screenshots below: File appears to load but only shows as a blank gray screen

#2

Hi @Ronald_Thornton :wave: Thank you for taking time to report this.

Would you mind trying these troubleshooting steps: Supported browsers and troubleshooting steps | Product guide • Asana.

They might help you to solve the issue. If your issue is not resolved, please don’t hesitate to let me know and I’ll be happy to dig into this further.

Looking forward to your reply Ronald!

#3

Thank you for the suggestion. I turned off all extensions and PDF’s came up as expected. I turned each extension back on one-by-one until I found the culprit - McAfee WebAdvisor. Thanks again

#4

Great to hear that @Ronald_Thornton and thank you for letting me know!

I’m marking this as resolved! But please don’t hesitate to reach out if there is anything else I can help you with.

Have a great weekend! :slight_smile:

#5