Since last week, every time I create a new project, I am unable to view it. It appears to “load” for a minute or two, and then I get a pop-up saying “Asana needs to be reloaded”. I reload Asana and still cannot view the project. I have created multiple support tickets at this point, and have not received a single response. This product is essentially rendered useless if I cannot access my projects. Insanely frustrating and quite honestly embarrassing at the lack of support or outreach here. What a waste.
@phil_krueger - welcome to the forum and sorry you’re having these issues. This seems like a localized bug that is beyond the forum’s ability to solve, so your best bet is to follow the steps in this post to submit a ticket:
If you’ve already created a ticket, best practice is to wait for Asana to respond, as replying to your own ticket will push it lower in their queue (reduces the age).
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I’m sorry too, @phil_krueger. In addition to @Stephen_Li’s good suggestion, also start here if you haven’t already:
Try these troubleshooting steps
Thanks,
Larry
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I’ve done all of the troubleshooting steps and created support tickets, but no one has reached out to me to help resolve this. I find it somewhat ridiculous that Asana touts “Get your questions answered by our global support team of Asana product experts available 24/7/365”, yet you literally can’t get in touch with them, other than through a half-baked chatbot. Embarrassing service in all honesty.
@phil_krueger - sorry you’re having issues. I’ve never personally had trouble getting email responses from support after creating a ticket, so not sure what’ going on there. @Forum-team could you take a look at this request?
Hi @phil_krueger, thank you for reaching out, and I’m sorry you’re experiencing this issue.
I have liaised with our support team and see that you have already created a ticket. Please note that every time you reply to your ticket, it refreshes your request and moves it to the end of the queue as a new request. Our support team will get back to you as soon as possible, but to avoid further delays, please refrain from following up on your request. Thank you for your understanding!
Thanks for looking into this, Emily. But just so I’m understanding this correctly, you’re saying if I follow up on my support ticket (due to not receiving any response), I automatically get moved to the back of the line? How in the world does that make any sense?
Hi Emily,
Did your support team provide any other details? Again, this is ridiculous that I have not heard a single word back from them at this point. It has been over a week now.
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