Asana needs to be reloaded - Recurring issue, not responding to troubleshooting

[anon51885637]

Briefly describe (1-2 sentences) the Bug you’re experiencing:
Today for the first time I am getting an error message “Asana needs to be reloaded”. However no matter how may times I do, I cannot complete project updates.

I have followed all recommended troubleshooting here; Asana supported browsers and troubleshooting steps | Product guide • Asana Product Guide
But that did absolutely no good.

I can see that over the years this is a recurring bug and hope you can resolve quickly. Unique phrase: 4 slow roosters drink terribly quickly

Steps to reproduce:
Any time I try to add an update to a project my screen freezes and I get the error message below.

Browser version:
I have tried all compatible and updated all compatible browsers too. I cleared my cache, went incognito etc. Nothing works.

Upload screenshots below:

[Bastien_Siebman]

Hi,

The only way to fix it is to contact support directly.

[Bastien_Siebman]

How to contact our Support Team

We are here to help! Our Support Team can be contacted following these steps: To create a support ticket: Please go to asana.com/support Click the chat icon at the bottom right Type in your issue (or you can go ahead and write “speak to an agent”) We will ask you some details about your query to understand what you need and will offer you a solution, as well as give you the option to create a support ticket. [Contact support]

[anon51885637]

Thanks Bastien,

I contacted support yesterday, quoting the unique phrase that appeared on the error message. Im seeing this issue reporting by many others before me, so I hope its a quick fix!

[anon51885637]

As an update on this issue, Asana was crashing as I had ‘comment-only’ access on the Project in question. Moving to edit access and the issue should be resolved.