"Asana must be reloaded" error when attempting to join a project

Important note: To help us resolve your issue as quickly as possible, please ensure to fill out all the sections below. Do not share any private information such as email addresses or phone numbers - This is a public Forum!

Briefly describe (1-2 sentences) the Bug you’re experiencing: When I attempt to join an existing project, I receive a popup that says that Asana must be reloaded. I am not successfully added to the project.

Steps to reproduce: Go to an existing project, click join. Wait.

Browser version: Asana desktop app

What version of Asana are you using (Basic/Premium/Business/Enterprise)? Business

Upload screenshots below:

Hi @Sarah_Erlewine, welcome to our Community Forum, and sorry for the trouble! Can you let us know if this also happens in the web version of Asana? Are your colleagues running into the same issue?

Yes, it is happening for my colleagues, as well, and yes, I’ve had the issue on all versions of the platform (desktop app, web app on Chrome and Safari), except the mobile app on my iPhone. That works fine!

I’ve updated my OS, cleared cookies, logged out several times, and followed the steps here: Asana supported browsers and troubleshooting steps | Product guide • Asana Product Guide. I was able to establish a WebSocket.

There was another member of the Asana Ambassador slack channel have the same issue as well. I’m not sure if they reported it separately.

Thanks so much for looking into this.

Hi @Sarah_Erlewine , thank you for testing. It looks like our Developers identified a bug causing this issue, and it has since been fixed. Can you reload and confirm if the problem continues on your end?


Success! Thank you (and the Developers) so much!

1 Like

This topic was automatically closed 16 days after the last reply. New replies are no longer allowed.