@Kimberly_Yanni - sorry to hear you’re having trouble. I can’t speak to the first issue, but re: the issues connecting with support, there is a known problem with Asana’s new Help Center that is interfering with ticket creation via the chat. In the meantime, refer to the link in this post for a temporary form to submit an issue:
I hope you don’t mind, but I’ve renamed your post to focus on the platform-specific issue (since the help center issue is the thread I linked).