Created my account, own the billing, can't access half the features. Customer support doesn't exist?

English Forum Ask the Community
1
  • I created an account and own the billing on a paid account
  • I navigated the AI bot to find out why I can’t access “security” under the admin console, along with a bunch of other things the AI bot told me I should have
  • The AI bot is unhelpful and tells me that it doesn’t know why I don’t have a “security” tab and tells me to contact support
  • The link to the support page says to click on a chat icon, that icon doesn’t even exist
  • There’s no customer service email or phone number so I’m here at a FORUM?
  • Product is broken out of the box and support doesn’t exist. Fix it in 24 hours or I’m just charging back the payment and blocking my card, this is insanely bad.
2

Welcome to the forum @Travis_Nemeth,

I can imagine that is frustrating.

AI can make mistakes. My guess is those options aren’t available in the Asana tier you’ve chosen.

That’d be this button:

image
image648×670 38.3 KB

Recently I’ve seen a “Get support” button added to the help page, that takes you to help.asana.com/s/get-support :

image
image1280×225 26.9 KB

There you should be able to create a new case.

@Forum-team maybe How to contact our Support Team 📧 is in need of an update?

Sadly, there isn’t. But we’re here to help though. Both users, volunteers like me, and Asana.

3

Hi @Travis_Nemeth, I’m sorry you had trouble contacting our support team!

I’ve liaised with our support team and can confirm that your support request was received about an hour ago. They’ll be in touch via email as soon as they can.

@Jan-Rienk thanks for the heads up, I will review and update the post :+1:

1 Like
4

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.