Unable to Onboard. Invited colleague unable to receive Invite Email

Team Onboarding
#1

My colleague did not have her ASANA account enabled before she attempted to email tasks to a project.

I think due to the number of rejected emails - she may have been blacklisted and now I am unable to onboard her. We can not change her email because this email is used by our existing clients.

Please with placing her email on the white list again.

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#2

Welcome to the Forum @FONG_FATT_CHEE and thank you for reaching out!

I’m sorry to hear that you are experiencing this issue with your colleague.

If you have a Workspace, I would first recommend you to cancel the invitation you have sent to your colleague by following this steps:

  1. Click your profile photo and select [Workspace’s name] Settings from the dropdown menu
  2. Navigate to the Members tab
  3. Hover over your colleague’s name and click Cancel Invite

After that, you could try to invite your colleague again.

If this issue persists, I would recommend you to contact our Support Team and provide them with the following information?

  1. URL of this thread to provide them with context and to avoid having to re-explain everything
  2. Your colleague’s email address

Unfortunately, this information can’t be shared in the Forum, which is why I’m not able to help you further; please let me know if there is anything else I can assist you with!

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