We have been trying to add a new team member since 2/1/24. They are not receiving the email invitation. Our IT department have checked and there is no record of any email being sent, We have tried re-sending, copying the join link and still nothing. We have 7 seats available on our plan, please help!
Cheers
Emma
It should be ok if they don’t receive the email, they simply should sign up with Asana and will end up in the account you invited them in.
Thank, but this does not work. The team member is asked to verify their email. The verification email never comes through so they cannot sign in.
Any other advice please?
I guess you have no choice but contact support; sorry.
I am experiencing the same problem. I have been invited twice to join a team and have received 0 emails. I have opened a ticket but have not heard back from support. Meanwhile, I am running up against a deadline.
Hi Bastien, I had a trial account under my work email which has expired. Now I have been invited to join a work team on Asana with the same email. Could this be the problem? I cannot access my old account because I am not an individual payer?
When you log into Asana with that email, what do you see? you don’t see that account and that team? The email itself is only a notification, if you were properly invited, you should be able to navigate to that team.
Hi Everyone,
We are having the same issue. When we try to create the Asana account using our official account, we do not receive the authentication code email. May I know what could be the reason for it?
Note that I have checked my spam folder and nothing is there…
We too are having the same problem trying to onboard a new employee. I’ve sent an invite to his email account, but he never gets the confirmation email to finish out the process. I also tried sending the link, but when he clicks the link and enters his email address he gets the reply “looks like you don’t have a @company.com email address”.
I’ve been working with our IT department, and they’ve verified that his email is working, and is accepting emails from outside addresses. I’m stumped.
I even invited other team members after the fact, and they are getting the verification emails…just not our new employee. Very frustrating.
Hi @John_Pradarelli , welcome to the forum 
Are you by any chance on an Enterprise tier with SSO / SCIM enabled? If so, are you sure your IT dept have added the new employee to their list of accepted users?
Otherwise, your new employee should be able to go sign up on asana.com and get onboarded.
You could also try inviting them directly to a Team or Project.
If all fails, you should contact Asana support.