Unable to invite guest users.

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1

Hello everyone,

I’m experiencing a very unusual issue in our Asana Advanced organization and would like to know if anyone has encountered something similar.

Whenever I try to invite a guest user:

• Asana displays the confirmation message saying the invitation was sent successfully.
• However, the invitation never appears in the Pending/Invited Users list.
• The invited user never receives an email.
• The invitation is not being registered in the backend system according to Asana Support.

What I’ve already tested:

• Multiple email addresses and domains.
• Different browsers.
• Incognito/private mode.
• Asana Desktop app for Windows.
• Different computers.
• Different administrator accounts.
• Cache and cookies cleared.
• Updated browsers and applications.

I also provided a screen recording to Asana Support showing the entire process.

Support confirmed that they cannot see any pending invitation records in their backend logs for the email addresses tested, which suggests the invitations are not actually being created.

The issue has been ongoing for several days and is currently preventing us from onboarding new users and collaborators into our workspace.

Has anyone experienced this before?

Any suggestions or similar cases would be greatly appreciated.

Thank you.

2

Hi @Adan_Porto,

I believe this is unusual behavior and may require investigation on the backend. I’ve also escalated this internally for further review.

If you receive any updates from Support, please feel free to share them here as well so we can keep everyone informed. Thank you!

3

I’ve had a similar issue before and it was because I didn’t have guest access enabled in the admin console>guest settings - although this does sound a little more unusual!

4

This has now been resolved, so I’m closing this thread. If anyone still runs into the same behavior, please contact Support so it can be reviewed directly.:blush: