Unable to add email address


#1

Actual issue is I’m trying to add an additional email to my account, I’ve tried several times, on two different browsers. It either says the link is invalid or it seems like it took but I can’t see or select the new email.

Steps to reproduce: clicked on link in email, tried copy/paste link, cleared cache, different browsers, logged out of asana. still cannot get new email to add to profile.

Browser version: latest chrome version and IE

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Can't add additional email
#2

Hi @Matt_Pappas and apologies for the trouble here.

This does sound strange indeed; our support team will be able to take a look at your account in our system and assist you with this issue; simply follow these steps to reach out to them:

  1. Access asana.com/support
  2. Select “I’m having trouble with”
  3. Scroll down to the bottom of the page and select “Let’s chat”

Again apologies for the trouble and sorry for not being able to help you further via the Forum.
Please let me know if you have any follow-up questions!