Cannot add a new email address

Try to add a new Email address because company name changed. After going to profile settings and adding the new email and sending the link I never receive a confirmation email. checked the spam folder already.

What can I do?

Thanks for your help

Hi @Thomas_Kaiser and welcome to the Forum :wave:t3:

The verification email should be sent to your new email address, can you confirm this is the mailbox you’ve checked?

More info on adding your email here: https://asana.com/guide/help/fundamentals/settings#gl-add-email

If you’re still running into trouble, please contact our support team, they will be able to manually add this email address for you; unfortunately due to security reasons, we’re not able to resolve these issues directly in the Forum!

Hi Marie!

Mailbox checked, no email:(. Thats my problem. The process is clear. Got confirmation that email was sent out but no email in my inbox.

I will ask the support team to change it manually.
Thanks a lot

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