I have recently created an intake form for various facilities requests for our organization. I have 4 statuses: new request, in process, pending scheduling, and completed. I want to provide an email update to the users when the status changes. I have created a rule to send an automatic email to the requester but I’ve been getting bounce backs saying it is not being delivered. When I submit a test form, the email address is atomically populated. I’ve been trying to pull from that field but always get an error message.
Does anyone have any suggestions on how work around this? I have attached the two pieces of information.
Hi @Tom_Eiserman, welcome to the community! The Send email rule can’t use a custom field as the recipient, which causes the errors and bounces. It only supports fixed recipients like assignee, collaborators, project members, or a set address. A reliable workaround is to add the requester as a collaborator from the form, then use a rule to add a comment when status changes, and they’ll get notified by email automatically. If you need direct emails, use a fixed address (like a shared inbox) and set up forwarding rules. For troubleshooting, ensure the form field stores only the raw email address, and check with IT if certain domains are blocking Asana mail.
Ren
