I am looking for assistance regarding sending an automated email via Outlook. When I put the task creators email it says invalid email. Why? I am not wanting to integrate another third party license. Is this something achievable with Asana?
Hi @Caroline_Valerio , have a look at this:
Hope it helps!
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That makes sense. Do you have any recommendations on how we could automate sending an email to the person who submitted the form? As an example: we would want to send the update if their request was rejected… I really dont want to go through a third party to make this happen.
Hi @Caroline_Valerio , you could create a Rule that if the approval status is rejected (or you could use a custom field for this) then send an email using the Outlook Send email actions.
Also look out for a new feature called Request tracking, coming soon but only available for Enterprise tiers.
Hi @Richard_Sather , I appreciate your insight! I did try to leverage creating a custom rule with the custom field, but it doesn’t give me the option to send the automated email to the form submitter - only task creator.
The request tracking is going to be so helpful as my organization has the enterprise tier.
That’s great! It should be coming soon so sit tight!
Until then, the workaround I sent you should work; simply replace the native email question in your form with a text field asking for their email and then leverage that as a variable in the rule you mentioned, instead of task creator.
Hi I know this is an old help request but after running into the same issue we found that if your form includes the email question, you can pull that value in the rule and allow it to go into the “To” section of the email. Not sure if this helps but thought I’d at least share 