What I’m trying to do: I want to automatically send an email to the submitter when a task is completed. The body of the email should contain the response stored in a custom field named Solution e-mail.
What I’ve tried so far:
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I set up an active rule:
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Trigger:
When Status is changed to Complete -
Action:
Add comment and send email to email submitterwith the variable[Solution e-mail].
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I confirmed that rules triggered directly upon Form Submission work as expected in my setup.
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I made sure the custom field
Solution e-mailis populated before completing the task.
What’s not working: When I mark the task as Complete, the rule status shows as active, but no email is actually sent to the submitter (and no comment is added).
Could this be related to how Asana tracks the “email submitter” context when a task status changes later, or am I missing a specific condition for this action to fire?
Any help or advice would be greatly appreciated
