Add comment and send email to email submitter

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What I’m trying to do: I want to automatically send an email to the submitter when a task is completed. The body of the email should contain the response stored in a custom field named Solution e-mail.

What I’ve tried so far:

  • I set up an active rule:

    • Trigger: When Status is changed to Complete

    • Action: Add comment and send email to email submitter with the variable [Solution e-mail].

  • I confirmed that rules triggered directly upon Form Submission work as expected in my setup.

  • I made sure the custom field Solution e-mail is populated before completing the task.

What’s not working: When I mark the task as Complete, the rule status shows as active, but no email is actually sent to the submitter (and no comment is added).

Could this be related to how Asana tracks the “email submitter” context when a task status changes later, or am I missing a specific condition for this action to fire?

Any help or advice would be greatly appreciated

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Hi @Patryk_D! Your rule setup is valid. The trigger “When a task is marked as complete” is supported and can run rule actions automatically.

For the email part, the Send email action requires a recipient address in the To field. The rule sends the email from your connected email account and includes the task link automatically.

Things to double‑check:

  1. In the Send email action, confirm a valid email address is entered in To.
  2. Make sure the Gmail or Outlook email integration is added to the project.
  3. Verify the rule is published/active in the project’s Customize → Rules area.
  4. Confirm the task is actually being marked Complete in that same project where the rule exists.

Rules run when the trigger event occurs and then execute the configured actions automatically.