I set up a rule to email clients following a specific logic (one field is empty, which means we are still waiting for information) and based on a due date. The first time it ran, it gave me an error “Too many requests have been made in the given timeframe.”
Are external emails capped at a certain amount?
And how do I resolve this error?
As an aside, I tried emailing support but got no response. Is there any way to get through to asana support?
I believe Support is the right approach. They sometimes get a little backed up and it can take a few days for a reply. If a week has elapsed, reply here.
Thanks,
Larry
Hello @Goose_PM ,
I’m with Larry on this one, Support is the way to go.
To create a support ticket:
Please go to help.asana.com
Click the chat icon at the bottom right
Acknowledge Asana’s Privacy Statement by clicking Yes
Type in your issue (or you can go ahead and write “speak to an agent”)
We will ask you some details about your query to understand what you need and will offer you a solution, as well as give you the option to create a support ticket.
For more information please check the Asana Support chatbot troubleshooting and FAQs article.
Hey @Goose_PM Were you able to get a response from support in this one? A colleague of mine has run into something similar and we are trying to figure out how to resolve it.