Ticketing use-case: Customer Support in Asana

[Arthur_BEGOU]

Hi @Oliver_Schallehn

To answer your questions:

@Oliver_Schallehn

Assume you have tickets from 5 customers in your project and you like each client to only see obviously their tickets

=> You can decide to invite externals at the task level only (not at the project level); this way, they’ll see only the task they are allowed to see
I’ve just created a forum tips to review the process of inviting guests in tasks

Collaborating with guests in a task: From the guest POV

What does a guest see when invited to a task? If you have ever wondered what Asana externals (named “guests”) experience when they are added to a task in your Asana space, you might be interested in the journey described below. The scenario As an example, this journey starts from a Contact form that you have shared outside your organization to get in touch with prospects or job candidates. After the form is submitted and a task is created, you should maintain open communication with the sender…

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@Oliver_Schallehn

and from these only some specific fields like title, date opened, status and a comment.

=> This part is different, I’m investigating at the moment.