"This couldn't be loaded" (iOS)

English Forum Critical Bugs Closed
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1

It seems like Asana recently had an update. Since that update, my iOS app continues to show me this error, "This couldn’t be loaded,” at the top of the screen whenever I try to refresh. If I add a task via my iPhone, that new task will sync and show up on Asana from my desktop app. So I see the new task on my desktop. However, if I do anything with the task from my desktop app (like move it to a custom section in “My Tasks”), these changes are not reflected when I revisit my iPhone. It’s unable to sync with them.

I’m using the most up-to-date update of Asana iOS.

I have Asana Personal.

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2

Hi @KirkEMiller, I see you’re using a WiFi, are you running into the same issue when using a mobile network?

3

Hi Marie,

I tried refreshing with WiFi turned off (using data), and I got the same result.

4

I had tried deleting and reinstalling the app Feb 23rd and that didn’t resolve the problem.

I just tried it again though, and it did. So maybe it was a caching issue?

5

That’s very likely the case @KirkEMiller, and re-installing the app was going to be my next recommendation. Glad you managed to sort it out, don’t hesitate to reach out again if you run into any other issue :slight_smile:

6

I got the same issue
Asana on Labtop still be loaded update calendar,
But for Asana Mobile show it couldn’t be loaded