Tasks keep reappearing even after being marked as completed

Briefly describe (1-2 sentences) the Bug you’re experiencing: When a person marks a task as completed, whether a one-off or recurring task, it reappears after a few days as incomplete and overdue. It is happening across the team.

Steps to reproduce: Not sure how to respond to this

Browser version: Using the desktop app but other people use the browser and I am not sure of what their version is

Upload screenshots below:

Hi,

This usually happens when the task is recurring, or most likely in your case the parent task is recurring so every time the parent gets recreated, the subtasks are re-created as well.

I hope this helps.

Hi Bastien,

Unfortunately this happens even with one-off tasks. Also, even if the tasks are recurring, if someone marks it as complete, we still get the tasks coming back as far back as a month or two.

I seriously doubt it. I am 99% sure this is related to some recurrence happening somewhere. Can you share the screenshot of a task you don’t understand why they are here?

Thanks

I’ve already resolved my asanas and will update once this happens again.

Nonetheless, does it make sense for asana to recreate already resolved tasks, even if they are recurring? It should create new tasks with dates in the future, no?

Are you referring to subtasks being completed or not changing dates?

I’m referring to both subtasks which are marked as complete and reappear after a few days as incomplete (can be one recurring task that appears incomplete as far back as a month or two) and one-off tasks that also reappear and are marked as incomplete and appear overdue.

For recurring tasks, see screenshot shared. All those recurring tasks were marked as completed on the date stated, but appeared today.

Thanks, I am still convinced what you experience is normal and expected behaviour.

It is a bit hard to explain with only words and screenshots. Feel free to wait for other people to chime in, and/or book a session with me to look more closely at your account.

Hi @Mace, I’d suggest reaching out to our Support team with some of the URL links of the tasks so they can take a closer look into this on the back end for you.

You can contact them by following these steps: How to contact our Support Team ✉

The issue that @Mace is describing is happening to me too. For awhile I thought I was losing my mind. They are not recurring tasks; they’re not associated with a recurring task.

@Rebecca_McGrath and @Nao_Kumazaki, I’ve noticed a few reports from different forum members recently; is there a known issue affecting some?

Thanks,

Larry

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Hi @lpb Thank you for flagging this :slightly_smiling_face: Unfortunately, We are not aware of why this is happening.

If anyone counters the issue, please share the URL of this thread in the forum with the support team. Please share the task link that is happening with the support so that the support team can investigate them!
Here is the step to contact our Support team :arrow_forward: How to contact our Support Team

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I volunteer to debug, if someone wants to record themselves showing their screen and the issue and send them to me privately.

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