I am trying to import a CSV into a new project using the new importer and once I have clicked ‘go to my project’ I get a bubble appear letting me know how many rows are being ‘imported’ but nothing ever actually appears. I have used different browsers and deleted all history and cookies but still no import? HELP!
So sorry for the trouble @Jessie_Tomkins.
Would you be able to record a screencast to help us visualize what happens? If so, Loom is a great app for video screencasts: https://www.useloom.com/
Try to include the entire browser window, including URL bar, in the video screencast.
Thanks for your prompt response. I can’t get the video screencast to work on my work computer.
I have included below a screenshot of where I am at. I have been trying for three days now and no progress… any help will be wonderful.
Hi @Jessie_Tomkins and thanks for the follow-up.
I just took a look at your project in our system and from what I can see it is indeed empty. Would you mind taking screenshots of all set you follow to import your data in Asana to help me investigate this further? I look forward to your reply!
No change when I go through the process yet again sadly.
It would be great to have this solved ASAP as I am now over a week behind schedule.
Thanks for the additional info @Jessie_Tomkins, I’ve gone ahead and filed a task for our Product team to investigate. I’ll be in touch as soon as I have an update or if we need additional info from you! Thanks for your patience and cooperation, we really appreciate it!
Any updates Marie?
I have now been unable to upload a new project for almost a month. This is hampering my progress on my project.
Would be great to know when I will be able to upload a CSV again successfully and continue.
We’ve received other similar reports, and our team is currently investigating. Unfortunately, I don’t have an update at the moment, but I’m following this task and will make sure to keep you posted as soon as I have an update! So sorry for the trouble here!