Hello. Can someone please help me set up a task is overdue rule? The rule I have currently set up is:
When
Check if
Do This
I set this up yesterday and the overdue tasks did not move to the new section. So I thought maybe an actual day needs to pass for the rule to be triggered. When I opened Asana today, the overdue tasks still haven’t been moved.
Can someone help me fix this? What am I doing wrong?
Thank you.
@its_Jan - Hi and great question! Triggers for “Task is overdue” and “Due date is approaching” run at midnight and only run at the exact moment the trigger happens. So, based on what you’ve described, it would only work if yesterday the task was due and today it is now overdue.
For example, if you had a rule set with the Trigger “Task is 3 days overdue”, then it would only run when a task that’s 2 days overdue passes midnight and at the moment it becomes 3 days overdue.
So, it sounds like you built it correctly, but your rule probably wasn’t triggered because the task may have already been overdue.
Thank you so much for the detailed response. It seems my rule still isn’t working. I set up test tasks that had yesterday’s deadline, but they still haven’t moved to the Backlog section. What would you suggest?
@its_Jan - could you please post a screenshot of your rule?
@Bryan_TeamKickstart An update on this for today. I decided to make another rule, this time instead of 1 day after to 30 minutes after. This was executed successfully just now so I might go with this approach instead.
@its_Jan - I’m very glad you found a solution.
Just for reference, I’m circling back with you to let you know I tested this over the last 3 days and my tests had the expected results – meaning the rule ran just after midnight and told me the task was 1 day overdue.
So, unless you had a Due Time on your tasks, I’m not sure what the issue may have been. I’m glad you have a workaround that’s working.
If you decide to pursue a fix, it might be helpful to get in touch with support.
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