Support chat bot not working

Continuing the discussion from Cannot add 2nd email address, first verification email links doesn't work, no further verification emails received:
I’ve attempted the solution listed on the original post:
* Access Asana Support - Help Center • Asana
* Select “I’m having trouble with…”
* Scroll down and click on “Let’s talk”
but whenever I talk to the chat bot it tells me:
Connection error
Please start over or refresh the page.
What should I do?

I’ve tried to reach out to support through the chat bot, that was the posted solution to my original issue. Every time I try to write a message to the bot it gives me an error saying: Connection error
Please start over or refresh the page.
How else can I create a support ticket?

@Marie @Emily_Roman

Would one of you be able to advise?


I’ve moved the two posts related to the support chatbot to an existing thread.



cc’ing @Vanessa_N in case she is the correct person to help (wasn’t sure if ok to move this thread to Report a Bug).



Hi @Carter1, thanks for reporting this, and apologies for the late reply!

Could you please try to access Asana Support - Help Center • Asana from an incognito window and follow the steps in the post below?

Let me know if you still can’t contact our support team, and I’ll be happy to assist!

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