When I try to link a dropbox file to a task, I get a “Sorry, we were unable to connect to Dropbox. Please try again later.” in a window within the webpage (no pop-up). It used to work, it is a Dropbox Business account, it works on my colleagues’ computers, and it works on mine with OneDrive. Of course, I am logged to Dropbox with this browser.
I’ve already cleared the cookies and site datas (from Firefox 63.0.1) of Asana and Dropbox without any effect.
Interesting Have you tried with another browser? I’m surprised you’re not seeing this pop-up window (see screenshot below), it sounds like Firefox might be blocking it?
Ok, got it:
The Dropbox API calls for third-party cookies which are considered by Firefox as Trackers (if the user as requested them to be blocked, as I did). To solve this, in Firefox “Privacy & Security” settings (about:preferences#privacy in URL) add “https://app.asana.com” as an exception under “Cookies and Site Data”:
Have you tried with another browser? I’m surprised you’re not seeing this pop-up window (see screenshot below), it sounds like Firefox might be blocking it?
