Some special characters are not supported by CSV Importer

Hi. Kindly help me out for this.
I import CSV file with multiple tasks. The task, task description was typed by Vietnamese with special character. When upload to Asana, all the content change to default. How can i fix it?
Note: When i type the task direct in web, its still working? I only get error when upload by CSV file.


Thanks

The original content as below: image

@Trang_Dang1 I’m curious if you the results differ after changing the character encoding as suggested within the Asana Guide.

Change the encoding

If you are using a different CSV encoding format or a different locale, you can click on the character encoding icon to change the encoding to UTF-8, Windows, Macintosh or Shift JIS.

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Thanks. I already change the encoding as suggestion but its still get default. I sent the file to email to you. Kindly check for that.

Trang Dang.

@Trang_Dang1 I am able to modify the CSV to include the Vietnamese characters but when importing they are replaced by question marks, as you have seen. I have changed this Topic to be a #bugs:report-a-bug and slightly modified the post name, hoping this is something that Asana might be able to address in the future.

cc: @Emily_Roman or @Marie are you aware of a workaround so that special characters are accepted by the CSV import?

Hi @LEGGO and thanks for your help here. I’m pretty our CSV importer doesn’t support special characters, but let me looks into this and check with our team!

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@LEGGO could you send me the CSV file by DM by any chance? Thanks!

@LEGGO could you send me the CSV file by DM by any chance? Thanks!

@Marie, :ballot_box_with_check: Task complete :wink:

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Hi folks, a quick update to let you know we’re closing this bug as we aren’t able to reproduce it anymore. Please let us know below if you continue running into issues.

This topic was automatically closed 16 days after the last reply. New replies are no longer allowed.