I manage some Rules for a cross-department Support Tickets project, and some of these rules also multi-home projects to other teams’ private work tracking projects. I don’t have access to all of these, and that’s fine. They setup that multi-homing step and it’s working for them. Recently, however, rules now show as “broken” for me if they include a step that involves a project I don’t have access to. What changed? Has anyone else had this issue?
I’ve never had access to this project, and it’s never mattered before. The rule never showed up as broken.
Unless you show the rules in more detail, and someone is willing to try to debug in this environment, you may want to try these troubleshooting steps, then please create a support ticket: see How to contact our Support Team.
May I move this topic out of this private category so 600k+ others can benefit from it?
Thanks,
Larry
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I have the same thing. This is a bit annoying because we might be tempted to delete or try to fix when in fact everything works as expected. @Vanessa_N do you want to try and find out if this is a bug or a new “feature”?
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Yes please!
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Thanks everyone, I’ve reached out to our Product team for clarification and will get back to you shortly!
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Hi everyone, our team’s confirmed this was a bug, and it has since been fixed! Let me know if you are still running into issues!
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