Rule running that doesn't exist

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1

I have one rule for each project - when the task is marked complete, move to the completed column. This is the only rule.

Currently, when anyone marks a SUB-task complete, the entire task is moved to the completed column. This is leading to tasks going missing because we aren’t thinking to check the completed column. This is every task in every project. I have both screenshots and video of what is happening.

I’ve started a support ticket marked Urgent but have not heard back. I’ve replied to the original support ticket every day since it was created without receiving a response. I’ve tried to create a new support ticket but it was closed because I currently have an open support ticket.

2

@Kelly_Breard Welcome back to the forum.

One thing to check, in the rule edit screen next to the publish rule button there is a :gear: icon. Click on this and make sure that “run on subtasks” is turned off.

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Screenshot 2025-11-11 at 5.08.43 PM
Screenshot 2025-11-11 at 5.08.43 PM3572×1226 167 KB

It is turned off. And the rule has been in place for 5 years and never changed and has worked perfectly up until now

4

@Kelly_Breard That sounds like a issue for Asana support. You can follow the steps here: How to contact our support team.

1 Like
5

i did that. they have not responded to multiple emails. Definitely sounds like a glitch on their end.

6

Escalating it, will get back to you when I have more info.

7

Thank you! Still an issue on our end!

8

Escalation was attached to your ticket, waiting on support for updates.

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@Stefan_Kirilov do you mean was the escalation attached to my ticket? I received a reply to my original ticket, but haven’t heard anything since. This was on November 4. I have repeatedly replied to that email with no success. I have screen recordings to show what is happening and how the rule is running without there being any such rule in the project.
Or did you mean you are waiting on support to provide an update to you? Sorry - just trying to clarify! Thank you :slight_smile:

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