Replying to a task through email with external collaborators using the same domain name


I am looking to use forms as a ticket system, where our team can submit tickets to our developers.

The goal is have minimal conversation outside of Asana. I want this team to be able to reply to task comments via email, but thats it. I see that you can use collaborators, but this team has the same domain name, which means they will be be part of our subscription. This particular team does not use Asana at its capacity for us to pay for subscriptions. Is there a trick or an integration system I can use to make this work?

Any feedback would be greatly appreciated :slight_smile:

Hi @Theresa_Knott, welcome to the Asana Community Forum!

We have a couple of threads related to this topic, I suggest you to have a look at some tips share in these threads:

You can also find more integrations in this link.

I hope this helps! Have a nice day :slight_smile: