Refund & Cancelation

English Forum Asana for Nonprofits Nonprofit Q&A Corner
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To whom it may concern,

I have been trying reach someone to request a refund for my subscription. I was not aware that I was signed up for a subscription. I would like to close my personal account as soon as possible and recieve a refund. My employeer currently pays for asana and I will use the platform through them.
The support email do not work.
asana.com/support or customer-service@asana.com

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Welcome to the Asana Community Forum @Ah-Tavia_Maxey :wave:

In order to get assistance with this youā€™d have to reach out to support. You can follow the steps outlined here:

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The same. It was paid automatically and right after I sent request to withdraw, since we havenā€™t used it for 4 months.

I got response from ar @ asana.

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IMG_83411179Ɨ2556 556 KB

com and from customer @ asana.com

    1. 12., Š² 9:17 PM, Customer Service <customer-service @ asana. com> Š½Š°ŠæŠøсŠ°Š»(Š°):

Hi Kim,

Thank you for your response.

Yes, I can confirm that your total refund would be $2,176.02.

Please let me know if thereā€™s anything else that I can help.

ā€”ā€”ā€”-

But as of now - I havenā€™t got any update.

No replies, no reactionsā€¦

QPlease update

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Welcome, @Kim_Dmitry, and sorry to hear this.

Support has been backed up so you may still receive a reply. Iā€™ve reached out, but canā€™t guarantee anything.

Thanks,

Larry

1 Like
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Hi @Kim_Dmitry, thanks for reaching out, and Iā€™m sorry to hear about the difficulties youā€™ve been experiencing. It looks like multiple follow-ups and duplicate tickets were created for this issue, which has unfortunately delayed the process. Support tickets are prioritized based on their last activity, and each new update moves the ticket to the back of the queue.

Iā€™ve flagged your case internally with the Support team, and I hope theyā€™ll be able to respond to you soon. To help ensure your request is addressed as quickly as possible, please avoid creating duplicate requests or following up on the existing one until the team gets back to you.

Thank you for your understanding and patience while this is being resolved!

1 Like
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Hope to get the answer asap.

Best regards,
Dmitry

2 Likes
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Dear Vanessa_N, could you pls check the status of my refund request?

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Hi @Kim_Dmitry, thanks for writing back. Here on the Forum team we donā€™t have visibility into account and billing details, but I can see that Support has reassigned your case to one of our Billing leads, who are actively working on it. Please note that due to the volume of requests they handle, responses might take some time, but I can assure you theyā€™ll get back to you as soon as they can.

For the quickest resolution, I recommend waiting for the agent to reach your case in the queue, as additional follow-ups might shift its position.

Thank you so much for your patience and understanding!

1 Like
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Hi Vanessa,

I need to request a refund for an account renewal charge that happened today - I have not been using Asana for months. I tried to go through chat support and the page it takes me to says there is a salesforce authentication error and I cannot connect with anyone. Please help.

Charity

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Hi @Charity_Peets, welcome to our Forum, and sorry for the trouble.

Some users are currently running into an authentication error when trying to log into our new Help Center. We are actively working on this and weā€™ll let you know once a fix is in place.

In the meantime, please kindly use these workaround solutions to get in touch with Support:

  • Option 1: Access our Help Center in an incognito browser window and start the chat via the button at the bottom right without logging in. This way, you will not run into the authentication issue that is still in the process of being fixed.
  • Option 2: If incognito mode doesnā€™t work on your end, please use this temporary form to submit your request to our Support team.
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